Frequently Asked Questions (FAQs)
Online we accept Visa, MasterCard, American Express, Delta/Connect or Maestro and PayPal. We do not accept cheques or cash.
We only ask for your mobile number to keep you in the loop, if your parcel is being sent by standard delivery in the UK, we will:
Send you a text to let you know that your parcel has been dispatched from our warehouse. Send you a text the day your parcel will be delivered to notify you of the one hour window it will arrive. We will also give you the option to have your parcel delivered on a different day or to a neighbour. If we have any problems with your order we may need to give you a call.
We will not pass on your telephone number to any third parties apart from our courier company for delivery information.
If there is a problem with your order, please get in touch with our Customer Care using email [email protected]
As soon as we receive your order, our warehouse team starts working hard and will aim to dispatch standard orders within 2-5 working days, It will take another 7-14 days to receive your order.
During our sale period, delivery times can increase due to a larger volume of orders, all orders are dependant on availability and can take up to seven working days to arrive. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason.
We aim to pack and ship out your order as quickly as possible. If you need to cancel your order, contact us as quickly as possible at [email protected] .We’ll try our best to accommodate the cancellation but unfortunately we cannot guarantee that it will be possible.
We always strives itself on providing high quality products and service to its customers at an affordable price but from time-to-time during the order processing stage we may discover a manufacturing fault with some products or that some products are not 100% satisfactory for dispatch.
If this happens and the item is the last unit in stock of that product, we reserve the right to cancel the product from the order and issue a full refund of the product price to the customer’s original payment method (Credit Card, PayPal or Store Credit). The customer will be notified via e-mail of this cancellation as soon as possible.
If you believe your item is faulty, please contact our Customer Care team via [email protected] straight away with your order number, the item name and a description or photo of the fault. We will sort this out as quickly as possible!
Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process. Please read the description of each item carefully before purchasing.
If you have a wicked social media presence, Instagram page or are just interested in collaborating with the Active Aspire brand we’d LOVE to hear from you! Please contact us at [email protected] for all PR, Marketing and collaboration enquiries.